People Operations Associate

People Ops · -, -
Department People Ops
Employment Type Full-Time

About us

Good Business Lab is an independent, non-profit labor innovation company. We use rigorous academic research to prove that worker wellbeing programs have business impacts. We develop market-ready, scalable products capable of providing dual benefits to workers and businesses. Our goal is to disrupt the traditional notion of business and show that worker wellbeing can be a part of core business strategy, or in other words, a good business practice.


The founders of the lab are Ach Adhvaryu - assistant professor of business economics and public policy at the University of Michigan (www.achadhvaryu.com/), Anant Ahuja – head of Organization Development at Shahi Exports Pvt. Ltd. and Anant Nyshadham – also an assistant professor of business economics and public policy at the University of Michigan (www.anantnyshadham.com/).


We've been incubated at Shahi Exports - India's biggest apparel export house, and have conducted several studies in their sixty-plus factories in the past six years. In one study we found that the net return to the firm from training women workers in life skills (such as financial literacy, communication, and problem-solving) is 250%, 8 months after program completion. This program, called P.A.C.E. (Personal Advancement and Career Enhancement), co-created by Gap Inc., Shahi, ICRW, and Swasthi has been scaled at a global level to reach over 45,000 female garment workers in 12 countries. Some of our other partners include the Harvard Business School, University of Pennsylvania, and Humanity United.


Going forward, projects include looking at the migration experience and mental health of workers and how this is affected by pairing them with experienced workers from their region (through a novel ‘buddy system’), unlocking female labor through rural training centers, and how an effective grievance redressal system for workers affects their job outcomes. 


Role Summary

We are expanding our PeopleOps team (Human Resources++) to scale a people first culture that has smooth & efficient processes and systems. 


The People Operations Associate will play a critical role in influencing and supporting the people strategy at GBL - collaboratively working to develop, optimize and implement people processes and programs while overseeing the day-to-day responsibilities associated with people operations.

We are actively looking to host people from underrepresented and marginalized backgrounds. If comfortable, please share your social location in your application.


The application deadline is 30th June'22. 


What will you do?

  • Document, implement, digitize, and work to improve upon processes, procedures and programs relating to the team member lifecycle 
  • Ensure the delivery and improvement of critical people operations processes e.g. onboarding, team engagement, employee mentorship, team well being, offboarding etc. 
  • Build GBL’s credibility as a great place to work 
  • Enable active engagement among GBL alumni
  • Establish partnerships with educational institutes in India, US, and Latin America
  • Support the Diversity, Equity, and Inclusion (DEI) team in framing a comprehensive 3-year strategy on DEI through employee inputs and relevant execution of the same
  • Create a consortium of development sector research organizations to share learnings and pool resources on DEI
  • Frequently audit policies as per the organizational requirement, government rules and amendments – continuously innovate and meet the needs of a growing organization
  • Implement and monitor employee benefits programs and inform employees of the benefits by studying and assessing benefit needs and trends
  • Other related work as necessary 


Who are you?

Ideally you have:

  • Bachelor's Degree with related majors e.g. Human Resources (HR), Industrial Psychology or Business Management
  • Deeply curious and passionate about people and culture. At your heart, you're what we call a people geek. 
  • Understanding of the entire team member lifecycle, with the ability to recommend process-oriented and/or operational solutions to improve the team member experience.
  • Ability to work within a distributed team and as an individual contributor in a fast-paced, changing environment
  • Strong verbal and written communications with the ability to effectively communicate at multiple levels within the company.
  • Strong problem solving and organizational skills - able to manage multiple priorities in a dynamic and occasionally ambiguous environment.
  • Able to use discretion and handle highly sensitive information.
  • Excellent interpersonal skills and ability to establish strong relationships at all levels and across functions.

Also, we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role.


Length of Commitment: Minimum of 12 months


Location - Delhi/Bangalore/remote (India) 


Remuneration - 6-8 LPA (commensurate with experience)


Start Date - ASAP 


What should you be comfortable with?

  • A dynamic environment with competing priorities.
  • Working in a team with shared responsibilities.
  • Independently coordinating with coworkers to accomplish goals.
  • Being resourceful in new environments and scenarios.
  • Problem-solving in high-pressure environments.
  • Leading with empathy and vulnerability.


Why work with us?

As a member of the People Ops team, you will be a part of a small team of smart, purpose-driven, and motivated people, which will give you a chance to try new things, take initiatives, make mistakes, and grow. Be prepared to try and work on multiple things at a time. Each employee at GBL, if willing, gets to work across verticals and different aspects of the organization.


Perks of working with us

There are plenty of benefits at GBL, here are some examples:

  • Flexible leave policy: Time away from work can be extremely helpful for maintaining a healthy work/life balance. GBL encourages managers and leadership to set the example by taking time off when needed and ensuring their team members do the same. We don't have a strict limit on paid leaves, only suggested ( extremely liberal) averages. 
  • Flexible working hours: We recognize that a better work-life balance can improve employee motivation, performance, productivity, and reduce stress. The basis of our norms pertaining to this is a system of trust in each other and our common goals.
  • Training and Development: GBL team members can set aside 10% of their work time / around 4 hours a week to improve their skills/knowledge on a subject that they think will help them perform their job better. There is a separate budget set out for this. We encourage all employees to focus both on technical and soft skills. We also facilitate employee mentorship programs.
  • GBL Care Systems: As an organization, we are committed to ensuring the wellbeing of our team members and creating a thriving work environment- because that gives us, together, the best chance at achieving our shared mission and sparking joy at work. We do this by partnering with organizations such The Mindclan, Therapize among others for workshops and other wellbeing-related initiatives. 
  • Growth-oriented review policy: To foster collaboration, we have adopted regular reviews and check-ins among team members. We see a manager's role beyond what is expected from them by conventional management thinkers. Apart from delivering high-quality work, managers are responsible for the holistic development of their team members. This can be achieved through practices inspired by coaching philosophy.

Additional benefits

  • Wellbeing budget: This includes an individual budget for each team member that they can claim reimbursement for things such as therapy, any physical-health related activity and home office setup. Additionally, there's a separate budget for Managers for care packages or any other team activities. There's also a budget for our People Operations team to organize team-wide activities or provide mental health services in collaboration with organizations like Therapize and Mindclan.
  • Informal virtual and in-person hangs and activities!


Recent projects and blog posts:

To acclimatize yourself with some of our work, you can read our blog posts on Medium, and also go through our LinkedIn, Facebook, Twitter, and Instagram.


The process

We are glad you’re interested in applying for this role!Here is an excerpt on the screening process overview which can take upto 6-8 weeks.

  1. CV and cover letter screening 
  2. Take home assignment
  3. First Round Interview
  4. Final Round Interview


Our commitment to diversity

GBL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed. We celebrate diversity and are committed to creating an inclusive environment for all employees. We offer traditional monetary workplace benefits such as insurance and travel allowance. We are a young and growing company making us the ideal ground for team members to experiment, take on dynamic roles, and grow with us. We focus on happiness, output, and quality of work.


Note: By clicking on the 'apply for this job' button, you confirm that you understand and accept GBL’s Privacy Policy. You also understand that GBL has zero-tolerance against sexual harassment/ exploitation /abuse/misconduct ("SEA"). You confirm and declare that you have never been convicted by any court of law and/or you have never been subjected to any sanctions or inquiry or proceedings (be it disciplinary, administrative, civil, or criminal) arising from an investigation in relation to sexual harassment/abuse/misconduct or left employment pending investigation and refused to cooperate in such an investigation

Thank You

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  • Location
    -, -
  • Department
    People Ops
  • Employment Type
    Full-Time